Terms & Conditions
THIRD PARTY LINKS
This website contains links to other websites, web pages and services, which are not operated by Ginger Marmalade Ltd.
When using these Linked Sites, you will be subject to the terms and conditions contained within each site and you recognise that Ginger Marmalade Ltd has no control over the content of the Linked Sites or the offence they may cause, should they cause any offence.
We will try to ensure that all details, descriptions, colours and prices of products appearing on the Ginger Marmalade website are correct at the time when the information was entered onto the website. The colour reproduction and the individual colour setting of your screen may mean a slight variation.
All products on the website are currently made to order so delivery times may vary. We hold a small amount of stock that is ready to dispatch straight away, however you will be informed to the best of our ability on dispatch times when placing an order. Please refer to the ‘Orders’ information page.
All sizes and measurements are approximate, based on UK standard sizes. Please refer to the size guide for clarification.
WHAT DOES ‘HAND MADE’ MEAN TO US?
There is some discussion over what the term ‘Hand Made’ means and to clarify what you can expect from our hand made items, here is a little information about the process we use.
We grade our patterns by hand. Some companies use a computer software programme that increases/decreases the measurements across the seams of a pattern. We do this by hand with a tape measure and then measure across the pattern when the pieces are placed side by side to ensure the overall Bust, Hip and Waist measurements correspond with our sizing chart.
We then cut the fabric by hand, some companies that work in bulk quantities use lasers or saws. As we work primarily on a made to order service and we don’t hold large quantities of stock, we use good old fashioned scissors. If the fabric has a pattern to it, the pattern pieces are often individually cut to make sure that the pattern follows around the seams when the garment is constructed.
We then sew all the main seams by sewing machine so they stay strong and any finishing that is needed such as swing tacks, buttons or hems are sewn by hand.
The cost of Ginger Marmalade products will be reviewed during the first 6 months of business due to changes within the business structure.
REFUNDS & EXCHANGES
We want you to be happy with your experience of shopping at Ginger Marmalade, so if you have any trouble with your Ginger Marmalade item, we will of course refund you the cost of the item.
We do however ask that you pay postage when you send the item back to us. We will also need to receive the item back in a re-saleable condition before we can issue the refund unless there is a fault with the item.
Please contact us for more information at firstname.lastname@example.org